Delivery & returns

Delivery

Every print is made to order. Production takes 2–4 working days; delivery adds 2–5 working days. Delivery is included in every price, and we deliver to UK addresses only.

You'll receive a tracking link by email when your order ships, and you can check progress any time at order tracking.

Damaged or incorrect orders

If your print arrives damaged, misprinted, or not what you ordered, tell us as soon as you can at hello@throttlefolio.com with your order reference and a photo of the issue. We'll reprint or refund it at our cost, as set out in our terms. Within 30 days of delivery you can reject it for a full refund; after that you still have your rights under the Consumer Rights Act 2015.

Please email before returning anything, as prints are made to order. Postal address for correspondence: 124 City Road, London, EC1V 2NX.

Change of mind

Artworks from our shop are chosen from a standard range, so you can change your mind. You can cancel at any time from placing your order until 14 days after the day you receive it, without giving a reason. Email hello@throttlefolio.com with your order reference. Then send the item back unused and in its original condition within 14 days of telling us. You pay the return postage unless it is faulty. We refund the price you paid, including standard delivery, within 14 days of getting it back or of receiving proof that you posted it.

Prints made from your photo are made to your specification, so the 14-day cancellation right doesn't apply to them once production starts (Consumer Contracts Regulations 2013, reg. 28(1)(b)). Please check your crop or preview before you pay.

Your statutory rights

Nothing here limits your rights under the Consumer Rights Act 2015: goods must be as described, of satisfactory quality, and fit for purpose.